Orders
When your order ships from our warehouse, you will receive an email order confirmation confirming your shipment. This email notification will include your F...
Thu, 14 Dec, 2023 at 9:27 AM
HEX is not responsible for any import duties, fees, fines or other charges that you may incur upon receipt of the product.
Tue, 10 Jul, 2018 at 1:09 AM
Why does it say "sitewide" sale but does not include sale items? There is a disclaimer when you click on the banner at the top that indicates ...
Fri, 4 Sep, 2020 at 12:00 PM
Why was I charged for shipping for me order when it says free shipping on orders over $49? The free shipping is not available for PO boxes or military a...
Thu, 14 Dec, 2023 at 9:30 AM
At Sierra Designs our goal is to deliver your purchase in the quickest and most efficient way possible. Shipping charges for your order will be calculated a...
Tue, 9 Mar, 2021 at 11:58 AM
Review the return policy here prior to purchasing https://sierradesigns.com/return-policy/
Tue, 9 Mar, 2021 at 11:53 AM
It's always a bummer when you get the email that your order has been cancelled! There are a few reasons why this may have happened: 1. Our fraud sys...
Tue, 9 Mar, 2021 at 11:40 AM
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no backorders or rainchecks are available. Di...
Thu, 14 Dec, 2023 at 9:32 AM