Ticketing System

Ticket Types 0

General 0

DIY Repair 0

Replacement Parts 0

Returns 0

Warranty 0

Compliance 1

• What is California Proposition 65?

Product Knowledge 0

Order Questions 1

• Do pros pay shipping?

Dealers 0

Orders 8

• Will I get a tracking number when my order ships?
• Import Duties/Fees/Charges
• Website Sale Wording
• Free Shipping in Lower 48 States Except for PO Boxes or Military
• Ship outside of US

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Product Information 22

• Are the bags waterproof?
• How accurately are product colors depicted on the website?
• Can I remove the metal frame to my internal pack?
• Where can I buy replacement stakes?
• Can I purchase a replacement frame for my pack?

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Warranty & Returns 9

• What kind of warranty does my HEX product have?
• Return Policy
• Where is the SO number on my order so that I can complete the RMA form?
• Returns/Refunds-Where is my money? Why does it take so long?
• Lifetime Warranty

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Customer Service 3

• Lost or stolen package?
• How Do I Cancel My Order?
• How Do I Contact HEX Customer Service?

Sleeping Bags 6

• What is the sleeping bag temperature rating for my old sleeping bag?
• Temperature Rating for Older Sleeping Bags
• Down has shifted in my sleeping bag, what do I do?
• Why is down missing from my sleeping bag after washing?
• compression sack size according to sleeping bag

View all 6

Proposition 65 1

• Proposition 65

Tents 5

• Do you have a footprint for my tent?
• Tent assembly instruction manuals
• Is there a current rain fly that will fit my old tent?
• Can you replace my shock cord?
• Replacement Rain-fly

Recalls 1

• Child carrier recall

Replacement Parts 4

• New caps for Ultimate Direction body bottles?
• Are there replacement bite valves?
• Can I purchase replacement parts for my Ozark Trail tent?
• Are there replacement air pumps for my Kelty air mattress?

Airbed Replacement 1

• Airbed Replacement