Product Information

Are the bags waterproof?
No, they are not. However, they are treated to provide water resistance.
Tue, 10 Jul, 2018 at 1:09 AM
How accurately are product colors depicted on the website?
Although we try to represent all colors as accurately as possible on this website, some colors can look different from one screen or monitor to another.  Ac...
Tue, 9 Mar, 2021 at 12:30 PM
Can I remove the metal frame to my internal pack?
While it appears that the metal frame can be removed from the pack, we advise against it. Those access points are for the manufacturer and once that frame i...
Thu, 14 Dec, 2023 at 9:50 AM
Where can I buy replacement stakes?
Stores such as Walmart, Moosejaw, REI, and Amazon sell stakes that can be used for our tents. Stakes are versatile and you generally don't need specific...
Wed, 28 Jun, 2023 at 9:16 AM
Can I purchase a replacement frame for my pack?
We are sorry to hear the frame for your pack is out of commission. Unfortunately we do not carry or manufacture replacement frames for any pack. 
Thu, 14 Dec, 2023 at 9:49 AM
Zipper Problems
Can you fix a zipper at your repair facility? We might be able to repair this but if all of the teeth are still intact and the zipper is just splitting,...
Thu, 14 Dec, 2023 at 9:56 AM
What size water bottle will fit in the Ultimate Direction vests?
The Ultimate Direction vest chest pockets are intended to be used with our soft flask style body bottles. The body bottles hold 500ml of water and will be t...
Tue, 9 Mar, 2021 at 12:03 PM
How do I figure out what size running vest to order?
To determine your sizing for the Ultimate Direction running vests you will need access to a flexible tape measure. The process is the same as finding your w...
Tue, 9 Mar, 2021 at 11:59 AM
How can I get tree resin off of my tent?
Tree sap and resin can be extremely difficult to remove from your tent without a proper adhesive remover. We recommend: https://googone.com/original-adhesiv...
Thu, 14 Dec, 2023 at 9:57 AM
Pro purchase eligibility
Who is eligible? - Outdoor Industry Professionals: Employees of companies in the Camping, Climbing, Hunting, Cycling, or Snow Sport industries.  - Militar...
Tue, 9 Mar, 2021 at 11:53 AM