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Shipping Info
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DIY Repair
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Replacement Parts
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Compliance
1
What is California Proposition 65?
Product Knowledge
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Order Questions
1
Do pros pay shipping?
Frequently Asked Questions
Dealers
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Orders
8
Will I get a tracking number when my order ships?
Import Duties/Fees/Charges
Website Sale Wording
Free Shipping in Lower 48 States Except for PO Boxes or Military
Ship outside of US
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Product Information
22
Are the bags waterproof?
How accurately are product colors depicted on the website?
Can I remove the metal frame to my internal pack?
Where can I buy replacement stakes?
Can I purchase a replacement frame for my pack?
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Warranty & Returns
9
What kind of warranty does my HEX product have?
Return Policy
Where is the SO number on my order so that I can complete the RMA form?
Returns/Refunds-Where is my money? Why does it take so long?
Lifetime Warranty
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Customer Service
3
Lost or stolen package?
How Do I Cancel My Order?
How Do I Contact HEX Customer Service?
Sleeping Bags
6
What is the sleeping bag temperature rating for my old sleeping bag?
Temperature Rating for Older Sleeping Bags
Down has shifted in my sleeping bag, what do I do?
Why is down missing from my sleeping bag after washing?
compression sack size according to sleeping bag
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Proposition 65
1
Proposition 65
Tents
5
Do you have a footprint for my tent?
Tent assembly instruction manuals
Is there a current rain fly that will fit my old tent?
Can you replace my shock cord?
Replacement Rain-fly
Recalls
1
Child carrier recall
Replacement Parts
4
New caps for Ultimate Direction body bottles?
Are there replacement bite valves?
Can I purchase replacement parts for my Ozark Trail tent?
Are there replacement air pumps for my Kelty air mattress?
Airbed Replacement
1
Airbed Replacement
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